At a glance

Most common questions

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Where is my order?

Check your tracking email first. If tracking hasn't updated in a few business days, check our shipping FAQs for next steps.

Shipping time depends on your location and the delivery method you choose. Our shipping info page has the latest delivery timeframes and dispatch information.

Order changes are easiest before dispatch. Check the order FAQ first, then contact us quickly if the answer does not solve the issue.

The returns FAQ explains eligibility, timing and what details you will need. It is the best place to start before messaging support.

Let's work together

You are keen to work with us?

We love people who share our passions, and we encourage you to reach out if you think we are a good fit. Please explore how we can work together and submit an enquiry to discuss UGC content, affiliate participation, or future brand rep opportunities with EcoCocoon.

Collaborate with Us Become an Affiliate

Become a Wholesaler

We'd love you on bord.

Want to stock EcoCocoon products in your store? Sounds like a great idea. Click on the link below to find out more and apply.

Become a Wholesaler

Click + Collect

Book a collection time

After you place your order and select Click+ Collect at checkout, choose a day and time window below, and we’ll have it packed and ready. We’ll email you to confirm before you come in.

So we can reach you if anything changes.
Weekdays only, at least 2 days from today. We’re closed that day — please pick another date.

We’ll confirm by email within one business day.