ORDERS SHIPPED WITHIN AUSTRALIA
Please note: Your parcel will be left at the front door/letterbox, unless you notify us on your order otherwise.
If you require an express delivery service within Australia, we recommend you choose the Australian Express Post Delivery for a flat fee of $20.00
We recommend during peak periods (eg: Christmas/Back to school periods and during promotions), you allow plenty of additional time for delivery of your item.
Christmas Cut off Dates
Remote Areas - 3rd December 2020
Interstate Metro Areas - 14th December 2020
Brisbane - 17th December 2020Delivery Time frames
|Australian Standard Delivery - metro Bris, Melb, Syd, Canberra, Adelaide||$7.50||2-6 days|
|Australian Standard Delivery - WA, NT and regional areas of all other States||$7.50||5-12 days|
|Australian orders > $80||Free||5-10 days|
|Australian Express Post Delivery up to $100||$20.00||1-3 days|
|Australian Express Post Delivery >$101||$30.00||1-3 days
|International Delivery up to 0.49kg||$15.00||7-20 days|
|International Delivery up to 0.05kg to 0.99kg||$20.00||7-20 days|
|International Delivery up to 1kg to 20kg||$30.00||7-20 days|
|Wholesale Orders - email email@example.com||Quote||
*Please note that exact delivery time frames cannot be guaranteed as this is subject to carrier schedule at time of delivery
ecococoon will not be held liable for any loss resulting from late delivery, lost, stolen or damaged items after official delivery or receipt of your order has taken place. Delivery time is subject to possible changes in carrier schedules, strikes, delays, accidents, public holidays, customs, clearance etc.
It is your responsibility to advise us if your order is late, lost, damaged, or incorrectly supplied. Please contact us immediately via firstname.lastname@example.org or phone 07 3374 3604 and ensure you have your Invoice or Order Number.
If you have changed your mind and wish to exchange your product, the product must be returned in the original packaging (as per our Warranties & Returns Policy). The return postage charges are the sole responsibility of the sender.
ORDERS SHIPPED OVERSEAS
All prices advertised are in Australian dollars.
Overseas orders may attract customs duties and taxes applicable to the country of destination, which are in addition to the fees quoted on this website. It is up to the purchaser to determine these additional fees from within the relevant country of destination. Please also check country law to check if the item you are purchasing is not forbidden or banned.
Overseas orders are sent using Australia Post and are not traceable. ecococoon will not be held liable for any loss resulting from non delivery, late delivery, lost, stolen or damaged items.
How long will my parcel take to delivery from Australia to my country? - Refer to Australia Post for approximate time frames.