Shipping & Delivery

We know you're excited to receive your EcoCocoon order, so our warehouse team works hard to get orders packed and on their way as quickly as possible.

Australian Orders

Orders are dispatched from our Brisbane warehouse, generally within 1–2 business days.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information.

Standard Shipping

Orders $179 and over — FREE
Orders under $179 — $9.95

Estimated delivery after dispatch:

Metro areas: 2–6 business days
Regional areas: 5–12 business days

Express Shipping

Express Post — $17

Express orders are prioritised for dispatch within 1 business day.

Estimated delivery after dispatch:

Metro areas: 1–3 business days
Regional areas: 2–3 business days

Please note that delivery timeframes are estimates and begin once your order has been dispatched. Carrier delays may occasionally occur outside of EcoCocoon's control.

Peak Periods

During particularly busy periods, including Black Friday, Christmas, Back to School and major promotions, dispatch may take up to 7 business days.

We'll always do our best to get your order out sooner.

If you need your order quickly, please choose express post. Keep both our warehouse processing time and the carrier's estimated delivery time in mind when ordering.

Tracking Your Order

Once your order has been dispatched, we'll email you your tracking information so you can follow its journey.

Tracking may take a short time to become active after your parcel has been collected.

Authority to Leave

Depending on the carrier and delivery service, your parcel may be left in a safe location at the delivery address where permitted.

If the carrier is unable to safely leave your parcel, they may take it to a collection point or arrange another delivery option in accordance with their delivery procedures.

Once your order has been dispatched, any available delivery options or changes will need to be arranged directly with the carrier using your tracking information.

Please Check Your Delivery Address

Please check your shipping address carefully before completing your order.

If you notice an error, contact us as soon as possible at hello@ecococoon.com.au.

If your order has not yet been dispatched, we'll do our best to update the address. Once an order has been dispatched, we may not be able to change or redirect it.

If an order is returned to us because an incorrect or incomplete address was provided, additional postage charges may apply to have the order resent.

Delivery Delays

Delivery timeframes are estimates and may be affected by carrier delays, weather, peak periods, public holidays or other circumstances outside our reasonable control.

If your tracking hasn't updated for an unusual period or your parcel appears to be significantly delayed, please contact us and we'll help you investigate it with the carrier.

New Zealand

Orders $250 and over — FREE Standard Shipping
Orders under $250 — $17 Standard Shipping
Express Shipping — $25

Estimated delivery:

Standard: 12–20 business days
Express: 5–7 business days

These delivery times are estimates and do not include any delays caused by customs or local authorities.

International Shipping

EcoCocoon ships to selected international destinations.

Available shipping methods and the applicable shipping cost will be displayed at checkout based on your destination and order.

Estimated international delivery times vary depending on the destination and shipping service selected.

International deliveries may also be affected by customs processing and local carrier delays.

International Duties & Taxes

Depending on your destination, your order may be subject to local taxes, duties, customs charges or other import fees.

Where available, applicable duties and taxes may be calculated and collected at checkout.

If duties or taxes are not collected at checkout, you may be responsible for paying them to the relevant authority or carrier before your order can be delivered.

Please review the information shown at checkout carefully before completing an international order.

Returned International Parcels

If an international parcel is returned to EcoCocoon because it was refused, unclaimed, an incorrect address was supplied, or applicable import charges were not paid, we will contact you once the parcel has been returned to us.

Any refund or reshipping will be handled in accordance with our Returns Policy and applicable consumer laws. Shipping costs and other reasonable costs associated with the return may be deducted where permitted by law.

Lost or Damaged Parcels

If your parcel arrives damaged, appears to be lost in transit or has been marked as delivered but you cannot locate it, please contact us at hello@ecococoon.com.au as soon as possible.

Please include your order number and photographs of the damaged item, plus all outer packaging so we can investigate the issue.

Questions?

If you have any questions about shipping or your order, please contact us:

EcoCocoon
Email: hello@ecococoon.com.au