Shipping, Returns & Warranty FAQs

Orders are dispatched from our Brisbane warehouse within 1–2 business days. Express Shipping orders are prioritised for dispatch within 1 business day.

During peak periods, including Black Friday, Christmas and Back to School, dispatch may take up to 7 business days. Need your order sooner? Choose Express Shipping at checkout to move your order to the front of the dispatch queue.

Within Australia:

• Standard – free on orders $179+, otherwise $9.95
• Express Post – $17
• New Zealand and international – shown at checkout

Once your order is dispatched, we'll email you a shipping confirmation with your tracking number. Tracking may take a little while to activate.

Email us at hello@ecococoon.com.au as soon as possible. If your order hasn't been dispatched, we'll do our best to update it. Once dispatched, you will need to contact the carrier directly to make the changes.

Contact us as soon as possible: hello@ecococoon.com.au. We can't guarantee changes once your order is being packed or has been dispatched.

Your parcel may be left in a safe place at your address where permitted. If it can't be left safely, the carrier may take it to a collection point or arrange another delivery.

Tracking can take a little while to activate after collection. If it hasn't updated for an unusual length of time, contact the carrier directly so they can update you.

Delivery times are estimates and start from dispatch, so check your tracking first. If your parcel seems lost, or says delivered but you can't find it, email hello@ecococoon.com.au with your order number.

Yes, to selected destinations. Shipping options and costs are shown at checkout. Local duties or taxes may apply.

Delivery options available for your order are shown at checkout. For anything else, contact us at hello@ecococoon.com.au.

Yes. If you bought from our online store, you can return items within 30 days of receiving your order for a refund or store credit. Items must be unused, resaleable and in their original packaging.

Email us at hello@ecococoon.com.au to arrange your return. If you bought from a retailer, please return it to them.

Yes. Unused items returned within 30 days can be exchanged or credited, subject to stock. Return shipping will apply.

Sorry about that! Email hello@ecococoon.com.au with photos of what you received. We'll sort it out and cover return costs if a return is needed.

Take photos of the product, outer box and packaging before throwing anything away. Email them to hello@ecococoon.com.au with your order number.

For change-of-mind returns, you pay return postage and original shipping isn't refunded. If an item is faulty or we made a mistake, we'll cover return costs.

All products have a 6-month manufacturer's warranty from the purchase date covering defects in materials or workmanship under normal use. This is in addition to your rights under Australian Consumer Law.

The warranty doesn't cover:

• General wear and tear
• Misuse, accidents or improper care
• Drops, impacts or excessive force
• Stains, mould, scratches or cosmetic changes that don't affect function
• Modified products or unintended use

Email hello@ecococoon.com.au with your order details and photos or a video of the fault. We'll assess it and guide you through the next steps.

Please include:

• Proof of purchase
• Product name and colour
• A description of the issue
• Photos or video showing the fault

Please contact the retailer where you bought it first. Your rights under Australian Consumer Law still apply.

No. General wear and tear, and cosmetic changes like scratches or stains that don't affect how the product works, aren't covered.

Accidental damage, including drops and impacts, isn't covered by the warranty. For some products you can buy replacement parts, like Bento seals, latches and bottle lids.