Wholesale Privacy Policy

Last updated: September 2026

EcoCocoon respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase from us, create an account, apply for a wholesale account, contact us or otherwise interact with EcoCocoon.

1. Information We Collect

Depending on how you interact with EcoCocoon, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Billing and shipping addresses
  • Business name and ABN, where applicable
  • Wholesale account and business information
  • Order and transaction history
  • Payment and billing information
  • Communications you have with our team
  • Marketing preferences
  • Information about how you use our website
  • Device, browser, IP address and similar technical information
  • Information collected through cookies and similar technologies

Payment information is processed through our authorised payment providers. EcoCocoon does not store complete credit or debit card details.

2. How We Collect Information

We may collect personal information when you:

  • Visit or use our website
  • Create an EcoCocoon customer or wholesale account
  • Place an order
  • Apply for wholesale access
  • Subscribe to our emails or marketing
  • Enter a promotion or competition
  • Contact our customer service or sales team
  • Submit a review or other content
  • Interact with our advertising
  • Communicate with us through social media or other channels

Some information is also collected automatically when you use our website through cookies and similar technologies.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange payment, shipping and delivery
  • Manage customer and wholesale accounts
  • Assess wholesale applications
  • Provide customer service
  • Respond to enquiries
  • Process returns, refunds and warranty claims
  • Communicate with you about your orders
  • Send marketing communications where permitted
  • Personalise your experience with EcoCocoon
  • Improve our website, products and services
  • Analyse website and marketing performance
  • Prevent fraud and protect the security of our website
  • Meet our legal, accounting and regulatory obligations

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Shopify and our ecommerce service providers
  • Payment processors
  • Shipping, freight and fulfilment providers
  • Email and marketing platforms
  • Website hosting and technology providers
  • Analytics and advertising providers
  • Professional advisers such as accountants, lawyers and insurers
  • Government authorities or regulators where required by law

We only disclose information reasonably necessary for these providers to perform their services or where otherwise permitted or required by law.

Some of these service providers may store or process information outside Australia.

5. Shopify

Our online store is hosted by Shopify.

Shopify processes information about customers and website visitors to provide ecommerce services to EcoCocoon and may process information in accordance with its own privacy practices.

When you use our website, information may therefore be processed by Shopify and its service providers in Australia and other countries.

6. Cookies & Website Tracking

Our website uses cookies and similar technologies to operate correctly, remember preferences, understand how visitors use our website and improve our services.

Cookies may also be used to measure advertising performance and provide advertising that may be more relevant to you.

Depending on your location and applicable law, you may be given options to manage certain cookie and tracking preferences.

You can also manage cookies through your browser settings. Disabling some cookies may affect how certain parts of our website function.

7. Marketing Communications

If you subscribe to EcoCocoon marketing or otherwise consent to receive promotional communications, we may send you information about products, new releases, promotions and other EcoCocoon news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to your orders or account.

8. Advertising & Analytics

We may use advertising and analytics services to understand how customers interact with EcoCocoon and to measure and improve our advertising.

These providers may use cookies and similar technologies to collect information about visits to our website and interactions with our advertising.

Where required by applicable law, these technologies will be used in accordance with your consent or privacy preferences.

9. International Transfers

Some of the service providers we use may operate or store information outside Australia.

As a result, your personal information may be processed or stored in countries other than Australia.

Where required, we take reasonable steps to ensure personal information disclosed overseas is handled appropriately and in accordance with applicable privacy requirements.

10. Keeping Your Information Secure

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account login details and passwords confidential.

11. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and accounting records, resolving disputes and meeting our legal obligations.

When personal information is no longer required, we take reasonable steps to delete, destroy or de-identify it where appropriate.

12. Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before completing your request.

In some circumstances, applicable privacy laws may provide additional rights regarding your personal information.

13. Children's Privacy

Our website and products are intended for purchase by adults.

We do not knowingly seek to collect personal information directly from children without appropriate consent.

14. Third-Party Links

Our website may contain links to websites or services operated by third parties.

EcoCocoon is not responsible for the privacy practices of third-party websites, and we recommend reviewing their privacy policies before providing personal information.

15. Privacy Complaints

If you have a question or concern about how EcoCocoon handles your personal information, please contact us.

We will investigate privacy complaints and endeavour to respond within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to contact the relevant privacy regulator.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal requirements.

The latest version will always be published on our website with the date it was last updated.

17. Contact Us

For questions, requests or concerns regarding privacy, please contact:

EcoCocoon
Email: sales@ecococoon.com.au
Australia