Wholesale Shipping and Handling

Shipping Within Australia

Shipping is calculated at checkout for all wholesale orders placed through our website.

For orders placed directly with our team via email, applicable shipping charges will be added to your invoice.

Carriers & Dispatch

We use trusted Australian freight and delivery partners, with the carrier selected based on your order size and delivery location.

Wholesale orders are dispatched within 1 to 2 working days.

Once your order has been dispatched, you will receive tracking information via email so you can follow your delivery.

Delivery Timeframes

Once dispatched, wholesale orders are generally delivered within 2–10 business days, depending on your location and the carrier used.

Delivery timeframes are estimates only and may be affected by circumstances outside our control, including carrier delays, public holidays, severe weather, industrial action and other unforeseen events.

Ecococoon will always endeavour to dispatch and deliver orders as promptly as possible but cannot be held responsible for losses resulting from delivery delays outside our control.

Lost, Damaged or Incorrect Deliveries

Please check your order promptly upon arrival.

If your order is late, lost, damaged or has been supplied incorrectly, please contact us as soon as possible at sales@ecococoon.com.au so our team can assist.

Ecococoon cannot accept responsibility for goods that are lost, stolen or damaged after confirmed delivery or receipt of the order.

For further information regarding delivery conditions, please refer to the terms and conditions of the relevant carrier.