Wholesale Terms & Conditions
These Wholesale Terms & Conditions apply to all wholesale accounts and orders placed with EcoCocoon.
By applying for a wholesale account or placing a wholesale order, you agree to these terms.
1. Wholesale Accounts
EcoCocoon wholesale accounts are available to approved retailers and businesses purchasing products for resale.
All wholesale accounts are subject to approval by EcoCocoon. We reserve the right to approve, decline, suspend or close a wholesale account at our discretion.
Wholesale pricing and access are confidential and are provided solely for the approved business associated with the account. Wholesale account access must not be shared with other businesses or individuals.
Please ensure your business and contact details remain current.
2. Ordering & Minimum Orders
Wholesale orders can be placed through our wholesale website or directly with our team where agreed.
Minimum opening order and reorder values are displayed on our wholesale website and may be updated from time to time.
Submission of an order does not guarantee acceptance. EcoCocoon reserves the right to decline or amend an order due to stock availability, pricing errors, technical errors or other reasonable circumstances.
If we need to change your order, we will contact you.
3. Wholesale Pricing
All wholesale prices are in Australian dollars (AUD) and exclude GST, unless otherwise stated.
Wholesale pricing may change from time to time due to changes in product, manufacturing, freight, exchange rates or other business costs.
Price changes will not affect orders that have already been accepted and paid unless otherwise agreed.
4. Payment
Unless account terms have been approved by EcoCocoon in writing, wholesale orders must be paid in full before dispatch.
Approved account customers must pay invoices within their agreed payment terms.
EcoCocoon reserves the right to place further orders on hold where an account has overdue invoices.
Promotional offers, special pricing and discounts are subject to the conditions provided with the offer and cannot be applied retrospectively.
5. Recommended Retail Pricing
EcoCocoon provides a Recommended Retail Price (RRP) for its products to support consistent brand positioning across our retail network.F
Our RRP is provided as a recommendation only. Retailers remain responsible for determining their own retail selling prices.
From time to time, EcoCocoon may run promotional campaigns or provide recommended promotional pricing to assist our stockists.
6. Online Marketplaces
Wholesale approval does not include permission to sell EcoCocoon products through third-party marketplaces.
Products must not be listed on marketplaces such as Amazon, eBay, Temu, Catch or other third-party marketplace platforms without prior written approval from EcoCocoon.
Retailers may sell EcoCocoon products through their own approved retail website and physical retail locations.
If you would like to sell EcoCocoon through an additional sales channel, please contact us for approval.
7. EcoCocoon Brand, Images & Content
Approved stockists may use product images, product descriptions and other marketing materials supplied or approved by EcoCocoon for the purpose of promoting and selling genuine EcoCocoon products.
EcoCocoon's trademarks, logos, photography, product descriptions and other brand assets remain the intellectual property of EcoCocoon or their respective rights holders.
Brand assets must not be altered in a way that misrepresents the EcoCocoon brand or products.
Our logo must not be used in a way that suggests a retailer is owned by, operated by or officially represents EcoCocoon.
If you require high-resolution product images or other marketing assets, please contact our team.
8. Product Representation
Retailers are responsible for ensuring that product information displayed to their customers is accurate and current.
Products must not be altered, relabelled, repackaged or represented as another brand.
EcoCocoon products must not be represented using misleading, inaccurate or unsubstantiated claims.
9. Shipping & Delivery
Shipping is calculated at checkout for wholesale orders placed through our website.
For orders placed directly with our team, applicable freight charges will be added to your invoice.
We use trusted Australian freight and delivery partners and select carriers based on the size of the order and delivery location.
Wholesale orders are dispatched from our Brisbane warehouse and tracking information will be provided once your order has been shipped.
Delivery timeframes are estimates and may be affected by circumstances outside EcoCocoons reasonable control.
EcoCocoon cannot accept responsibility for loss, theft or damage occurring after confirmed delivery or receipt of an order.
10. Checking Your Delivery
Please inspect your wholesale delivery promptly after it arrives.
If your order contains damaged, missing or incorrect products, please contact sales@ecococoon.com.au as soon as possible.
Please provide your order or invoice number, details of the affected products and photographs where applicable.
For transit damage, please retain the affected products and original packaging while we investigate the matter with the carrier.
11. Faulty Products
If you believe a product is faulty, please contact us with details of the issue and photographs/video where appropriate.
Please do not dispose of the product until the claim has been assessed, as we may require additional information or request that the product be returned.
Once assessed, an appropriate resolution may include replacement stock, account credit or refund where applicable.
Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded under Australian Consumer Law.
12. Change-of-Mind Returns
Wholesale purchases are made for commercial resale, so please choose products and quantities carefully.
We do not accept wholesale returns for change of mind, over-ordering, slow-moving stock or products that have not sold.
Any return agreed to by EcoCocoon must be authorised before products are sent back.
13. Product Availability
Wholesale stock is subject to availability.
From time to time, products, colours or designs may sell out or be discontinued. EcoCocoon does not guarantee ongoing availability of any particular product.
Where an ordered product becomes unavailable, we will contact you to discuss the available options.
14. Reselling EcoCocoon Products
Wholesale products are supplied to the approved retailer for resale through their approved business.
Wholesale stock must not be resold or supplied to another wholesaler, distributor, reseller or business for further resale without prior written approval from EcoCocoon.
Wholesale purchasing for another business using your account is not permitted.
15. International Resale
An Australian wholesale account does not automatically provide permission to distribute or wholesale EcoCocoon products outside Australia.
Please contact EcoCocoon before establishing international distribution, wholesale arrangements or significant international resale channels.
16. Account Suspension or Closure
EcoCocoon reserves the right to suspend or close a wholesale account where there is a reasonable commercial or brand-protection reason to do so, including misuse of wholesale pricing, unauthorised marketplace selling, overdue accounts, unauthorised distribution, misuse of EcoCocoon intellectual property or a material breach of these terms.
Outstanding invoices remain payable following suspension or closure of an account.
17. Changes to These Terms
EcoCocoon may update these Wholesale Terms & Conditions from time to time.
The terms applicable to an order will generally be those published at the time the order is placed, unless otherwise agreed or required by law.
18. Contact Us
If you have any questions about your wholesale account, order or these terms, please contact:
EcoCocoon
Email: sales@ecococoon.com.au
Australia